The Importance of Empathy



It happened at a resort in Phuket, where I worked as an interpreter in English and Chinese.

One day, I was in the lobby when I suddenly saw a Japanese staff member comforting a frightened Australian child. The child was about four years old and was crying and exhausted.

After asking why I found out that the Japanese staff had carelessly left the kid alone on the tennis court after the children’s tennis class. As there were many children in the class that day, it had been all too easy to overlook one.

When the staff member realized that they were one child short, she ran out to the tennis court and brought back the child, who was crying in shock due to her experience.

Soon, her mother came back only to see her baby crying her eyes out.

Now, if you were the mother, what would you do? Would you scold the staff member or protest directly to her supervisor? Or would you become so angry that you would remove your kids from the club membership and never come back again?

The child’s mother could have done any of those things. She could have vented her emotions and insisted on receiving compensation for the incident.

However, she did neither!

Instead, she did something that impressed me. I saw her crouch down to comfort her four-year-old. She told her calmly:

“It’s all right, the sister was very nervous and upset because she couldn’t find you. She didn’t mean for this to happen. Now you must kiss the sister’s cheek to comfort her because she is still very upset.”

Then I saw the four-year-old child stand on her tiptoes and kiss the cheek of the worker squatting beside her. The child gently told her: “Don’t be afraid, it’s all right!”

The worker burst into tears; she was clearly very moved. She had not expected to encounter such a level of empathy from these clients.


I salute this wise and respectful mother who goes to such lengths to teach her kid compassion. Not only did she console the terrified worker, but she also helped her daughter turn a bad experience into a lesson on forgiveness. This will leave her daughter with a better memory of this day rather than allowing her to dwell on her accidental abandonment. Forgiveness is often the key to moving on from a bad experience.

Reference:光明堂行善雜誌社《柔和》的故事 (10-04 2019)















『已经没事了,那位日本姊姊因为找不到妳而非常的紧张难过,她不是故意的,现在你必须亲亲那位日本姊姊的脸颊,安慰她一下! 』

当下我只见那位四岁的小孩,垫起脚跟,亲亲蹲在他身旁的日本工作人员的脸颊,并且轻轻的告诉她:『不要害怕,已经没事了! 』




我向这位睿智而又尊敬孩子的母亲致敬,她不遗余力地教导孩子要有同情心。她不仅安慰了这位吓坏了的员工,还帮助女儿把一次糟糕的经历变成了宽恕的功课 。这将让她的女儿对今天有一个更好的记忆,而不是让她纠结于她意外的被抛弃。宽恕往往是摆脱糟糕经历的关键。

參考:光明堂行善雜誌社《柔和》的故事 (10-04 2019)



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